The aim of PALS is to resolve any problem or concern quickly. If you are unhappy with any aspect of the service that you have received from us you can contact the Patient Advice and Liaison Service. See below for details:

• By ringing the PALS number based in the Patient Relations Office Tel: 0113 2067168
• By contacting the matron or manager whose number is displayed on the "We're here to help" posters in wards and departments. Site matrons can be contacted at evenings and week ends and over bank holidays. Their numbers are also included on the posters
• By e-mailing patient.relations@leedsth.nhs.uk
• You can provide feedback via the suggestion boxes that are placed around the hospital

If you would be interested in being involved in helping us to improve our services please get in touch on telephone 0113 206 6785.

National Patient Surveys

The Department of Health has developed a number of national patient surveys which are carried out in NHS Trusts and Primary Care Trusts by approved providers across the country. The purpose of these surveys is to learn what patients think about our services and to take steps to improve them where problems become apparent. The Leeds Teaching Hospitals Trust Surveys are carried out by a company called Picker. It's important to remember that the results were presented as a "problem score". This means that the lower the score the better the Trust's performance.

Inpatient Survey 2005

Click here for the results of the inpatient survey for 2005. Click here for comments from respondents to the Inpatient Survey 2005/06.

Click here for the Health Care Commission Report on the Inpatient Survey 2005.