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NVQ Centre Website

To gain the full NVQ both mandatory units plus three optional units must

be achieved.

Unit	Title
Madatory Units
Unit 201	Carry out your responsibilities at work
Unit 202	Work within your business environment
Optional Units
Unit 110	Ensure your own actions reduce risks to health and safety
Unit 203	Manage customer relations
Unit 204	Manage diary systems
Unit 205	Organise business travel and accommodation
Unit 206	Deal with visitors
Unit 207	Process customer financial transactions
Unit 208	Operate credit control procedures
Unit 209	Store, retrieve and archive information
Unit 210	Research and report information
Unit 211	Organise and support meetings
Unit 212	Use IT systems
Unit 213	Use IT to exchange information
Unit 214	Word processing software
Unit 215	Spreadsheet software
Unit 216	Database software
Unit 217	Presentation software
Unit 218	Specialist or bespoke software*
Unit 219	Use a telephone system
Unit 220	Operate office equipment
Unit 221	Prepare text from notes
Unit 222	Prepare text from
Unit 223	Prepare text from recorded audio instructions
Unit 224	Produce documents
Unit 225	Work effectively with other people

To gain the full NVQ both mandatory units plus four optional units

(at least three from Group B) must be achieved.

Unit Title
Mandatory Units
Unit 301	Carry out your responsibilities at work
Unit 302	Work within your business environment

Option Group A

Unit 110	Ensure your own actions reduce risks to health and safety
Unit 204	Manage diary systems
Unit 205	Organise business travel and accommodation
Unit 212	Use IT systems
Unit 213	Use IT to exchange information
Unit 216	Database software
Unit 217	Presentation software
Unit 218	Specialist or bespoke software
Option Group B
Unit 303	Supervise and office facility
Unit 304	Procure products and services
Unit 305	Manage and evaluate customer relations
Unit 306	Managing the payroll function
Unit 307	Completing year-end procedures
Unit 308	Monitor information systems
Unit 309	Run projects
Unit 310	Research, analyse and report information
Unit 311	Plan, organise and support meetings
Unit 312	Make a presentation
Unit 313	Organise and coordinate events
Unit 314	Word processing software
Unit 315	Spreadsheet software
Unit 316	Website software
Unit 317	Artwork and imaging software
Unit 318	Design and produce documents
Unit 319	Plan and implement innovation and change
Unit 320	Develop productive working relationships with colleagues
Unit 321	Provide leadership for your team
Unit 322	Prepare text from notes
Unit 323	Prepare text from shorthand
Unit 324	Prepare text from recorded audio instructions

To gain the full NVQ both mandatory units plus four optional units

(at least three from Group B) must be achieved.

Unit Title
Mandatory Units
Unit 401	Carry out your responsibilities at work
Unit 402	Work within your business environment
A Units
Unit 305	Manage and evaluate customer relations
Unit 310	Research, analyse and report information
B Units
Unit 403	Manage an office facility
Unit 404	Manage contracts
Unit 405	Negotiate and agree budgets
Unit 406	Monitor and review the implementation of corporate objectives, strategies and policies
Unit 407	Inform and facilitate corporate decision making
Unit 408	Evaluate internal and external factors and promote partnership working
Unit 409	Manage risk
Unit 410	Create and manage information systems
Unit 411	Manage projects
Unit 412	Chair meetings
Unit 413	Promote innovation and change
Unit 414	Develop productive working relationships with colleagues and stakeholders
Unit 415	Allocate and monitor the progress and quality or work in your area of responsibility
Unit 416	Recruit, select and keep colleagues
Unit 417	Provide learning opportunities for colleagues
Unit 418	Provide leadership in your area of responsibility