Certificate in First Line Management
Course Outline
CMI Certificate in First Line Management - comprises of a number of taught sessions and the completion of tasks surrounding these. The Study sessions are based at the NVQ Centre at St James’s University Hospital. The course is run in conjunction with Park Lane College Business School. This course is funded by the NVQ Centre and is offered at no cost to the individual.
Suitability of this course - The course is suitable for those working in Support Services. It is suitable for established managers who wish to underpin their role with a related qualification or gain more knowledge and those wishing to develop management skills who are not currently in a management role. Unfortunately Registered Healthcare Professionals are not funded to undertake this course
Entry requirements - There are no entry requirements but a functional level of literacy and numeracy is advisable. Candidates on this course may have to complete some assignments in their own time and all applicants must have the support of their manager.
This course is designed to assist the attendee in developing the skills of a first line manager.
The program structure is designed to meet the following KSF Dimensions:
KSF Dimension 2 Personal and people development Level 2 Develop own skills and knowledge and provide information to others to help their development
KSF Dimension 5 Quality Level 2 Maintain quality in own work and encourage others to do so
KSF Dimension 4 Service improvement Level 2 Make changes in own practice and offer suggestions for improving services
KSF Dimension G5 Services and project management Level 1&2 (depending on role) Assist with the organisation of services and/or projects Organise specific aspects of services and/or projects
KSF Dimension G6 People management Level 1&2 (depending on role) Supervise people’s work Plan, allocate and supervise the work of a team
All studiy sessions below are from 1 - 4pm usually on a Thursday afternoon at the NVQ Centre
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Study Session titile |
Overview of course content |
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| You and the organisation | Understanding how you and your role fits with the organisations objectives | |
| Objective objectives | How to write objectives to achieve results | |
| Looking critically at workplace problems | coming up with answers to work problems | |
| Report writing | How to write and structure a report for management communication | |
| Leading a team | How to apply leadershipin getting results | |
| Customer focus | Who are they what do they want from us | |
| Managing people 1: KSF | KSF Appraisal, what are the stages and who does what | |
| Managing people 2: Development | Why developing staff is key in meeting the organisations objectives | |
| Managing people 3: Policies | Why we need them and an overview of how to apply them |
Time table for current course Venue = NVQ Centre (see - find us on the toolbar on the left of this screen)
| Date | Room | Session | Duration | Hours | Title |
| 03/12/2009 | Room 29 | PM | 1 - 4pm | 3 | Introductions and scene setting |
| 17/12/2009 | Room 30 | PM | 1 - 4pm | 6 | You and the organisation |
| 07/01/2010 | Room 29 | PM | 1 - 4pm | 9 | Objective objectives |
| 21/01/2010 | Room 29 | PM | 1 - 4pm | 12 | Looking critically at workplace problems |
| 04/02/2010 | Room 29 | PM | 1 - 4pm | 15 | Report writing |
| 18/02/2010 | Room 29 | PM | 1 - 4pm | 24 | Leading a team |
| 10/03/2010 | Room 29 | PM | 1 - 4pm | 21 | Customer focus |
| 25/03/2010 | Room 29 | PM | 1 - 4pm | 18 | Managing people 1: KSF |
| 08/04/2010 | Room 29 | PM | 1 - 4pm | 27 | Managing people 2: Development |
| 22/04/2010 | Room 29 | PM | 1 - 4pm | 30 | Managing people 3: Policies |
| 06/05/2010 | Room 29 | PM | 1 - 4pm | Final CMI Portfolio Review review |
To download a comprehensive course outline click here
To download an application form click here
Contact the NVQ Centre on 67242 for an application form or email Gareth.Hanson@leedsth.nhs.uk