NVQ Centre Website
Level 2 & 3 in Customer Service
Award Code: Level 2 10060881 Level3 1006089/3
Awarding Body: Edexcel
Level NQF: Level 2 NVQ 2 Level 3 NVQ 3
Knowledge & Skills Framework Links: Core 1-6 & map to an individuals KSF profile
Duration / Frequency: As arranged by the NVQ Centre
Study Hours: 100 at level 2 & 180 hours at level 3 hours nominal
Candidates are advised that completion is expected within 12 months
Entry requirements; Applications are welcome from any healthcare provider
No formal entry requirements but those without GSCE equivalency in English & Maths will need to undertake an assessment and study to level 2 standard. (see Basic Skills )
Description
The NVQ Centre offers these awards at levels 2 & 3 depending on the demands of the role and is for staff who are responsible for delivering customer service and who interact directly with the customer for example ;
- Receptionists
- Front Desk Personnel
- or anyone how has a customer facing role
This award is linked to the Knowledge & Skills Framework and attainment of the competencies embodied in this award will to a large extent map the requirement specified in a KSF performance development review.
This award is recognised nationally, throughout healthcare and other industries and demonstrate the ability to perform to a standard that is associated with excellence in the workplace.
This award is linked to career development for those who wish progression or for those who require a relevant qualification to underpin their current role. It is flexible, modular in design, transferable and designed to meet the needs of the individual and the organisation.
(Click here) for unit choice
How to apply: Application is by informal interview
Administration Training & Development Co-ordinator
Learning Centre
St James's University Hospital
Beckett St
Leeds LS9 7TF
Tel 0113 2064266
Fax 0113 206 4677