T1

Team Leading Skills

T1.1

Developing Yourself

T1.2

Organising Yourself and Your Time

T1.3

Dealing With Problems

T1.4

Valuing Diversity

T1.5

Dealing with Conflict

T1.6

Continuous Improvement

T1.7

Dealing with Change

T1.8

Encouraging Creativity and Innovation in your team

T2

Getting the Work Done

T2.1

Planning and Organising the teams work

T2.2

Identifying and Responsibilities for Health ana Safety

T2.3

Using Resources Efficiently

T2.4

Monitoring the Team’s Work

T2.5

Fulfiling Customer Requirements

T2.6

Organising the Team’s Resources

T2.7

Customers’ Rights and Your Team’s Responsibilities

T2.8

Collecting and Analysing Customer Feedback

T2.9

Risk Assessment of the Team’s Work Environment

T3

Leading People in Teams

T3.1

The Role of the Team Leader

T3.2

Team Structures

T3.3

Motivating the Team

T3.4

Developing the Team

T3.5

Coaching

T3.6

Integrating New Team Members

T3.7

Dealing with Performance Problems Within Your Team

T3.8

Leading the Team Lawfully

T4

Communicating with People

T4.1

Effective Communication

T4.2

Briefing the Team

T4.3

Using Information for Action

T4.4

Maintaining Information Systems

T4.5

Working with People Outside the Team

T4.6

Self-managed Teams

T4.7

Effective Communications with External Customers

T4.8

Making a Presentation