Our
Mission
The Service redesign team
is the catalyst of change within LTHT. We provide the organisation
with dedicated service redesign expertise, structured training and
hands off support.
This enables our staff to
provide the highest quality healthcare to those patients who need
it, at a realistic cost.
What
We Do
We provide support
to all areas of the business in achieving the Trust's core objectives
of:
- Achieving Excellent Clinical Outcomes
- Becoming the hospital of choice.
- Improving the way we manage our business.
We support the business
by:
- Leading and facilitating on service redesign programmes/projects.
- Providing coaching and advice on best practice and proven service
redesign techniques
- Providing training on best practice service redesign tools and
techniques.
The aim of our support
is to assist colleagues within the organisation to become clear
on:
Strategic
Objectives:
- What is the "purpose" of the service? In other words
- what is core business and what is not? We work with colleagues
to understand service “position” and “potential” in relation to
agreed “purpose”.
- With clarity of purpose comes the opportunity to work with colleagues
to agree the areas of focus that need to be developed in order
to become “fit for purpose”. The areas of focus define the “priorities”
for their service over the coming 2-3 years.
Tactical
Objectives:
- The deliverables or objectives that need to be achieved in the
next year, the “products”
- Products are delivered through “processes”. We work with colleagues
to ensure that processes are lean, efficient, affordable, effective
and continually improved.
- Processes are only as good as the “people” who support them.
As processes evolve, the people involved need clarity about their
role, relationship, responsibilities, behaviors, skills and the
knowledge required to make the process work.
If you would like us to help you to improve
your service, contact
us today and we will be pleased to advise you and help you take
the next steps.
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